Medical Screener - Reception Technician (Customer Service)

CSL•Wilkes-Barre, PA

1d•Onsite

About The Position

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Assists qualified donors in completing the screening process, which includes assessing health history, answering basic medical questions, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. Performs finger sticks to obtain samples for hematocrit and total protein levels. May educate new donors on therapeutic products, explain the screening process, health screening tests, appointment system, donation fees, center policies, and nutrition. Ensures all donor questions are answered accurately and professionally. May be involved in registering applicant and transfer donors. May answer the telephone and transfer calls. Maintains awareness of donor reactions during or after the pheresis process and notifies appropriate staff. Alerts Group Leader or Supervisor of donor flow issues. Ensures accurate recording of donor data in the electronic donor information management system. Understands policies and procedures associated with hyper immune programs. Maintains a clean and efficient work environment and ensures sufficient supplies are available. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. Maintains confidentiality of all personnel, donor, and center information. May be cross-trained in other areas. Bilingual skills may be required. Performs other job-related duties as assigned.

Requirements

High school diploma or equivalent required
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations
Ability to understand, remember and apply oral and/or written instructions
Ability to understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs

Nice To Haves

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Responsibilities

Assists qualified donors in completing the screening process, including assessing health history, answering medical questions, referring to medical staff, and performing health screening procedures (blood pressure, pulse, weight, temperature).
Performs finger sticks to obtain samples for hematocrit and total protein levels.
Educates new donors on therapeutic products, screening process, health screening tests, appointment system, donation fees, center policies, and nutrition.
Answers all donor questions accurately and professionally.
Registers applicant and transfer donors.
Answers the telephone and transfers calls to the appropriate staff member.
Maintains awareness of donor reactions and notifies appropriate staff.
Alerts Group Leader or Supervisor of donor flow issues.
Ensures accurate recording of donor data in the electronic donor information management system.
Understands policies and procedures associated with hyper immune programs.
Maintains a clean and efficient work environment and ensures sufficient supplies are available.
Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promotes safety in all actions.
Maintains confidentiality of all personnel, donor, and center information.
May be cross-trained in other areas.
Performs other job-related duties as assigned.