Medical Screener - Reception Technician (Customer Service)

CSL•Peoria, AZ

32d•Onsite

About The Position

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. The role involves assisting qualified donors in completing the screening process, which includes assessing health history, answering medical questions, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. The position also requires performing finger sticks to obtain samples for hematocrit and total protein levels. Upon training, may educate new donors on therapeutic products, the screening process, health tests, appointment system, donation fees, center policies, and nutrition. Ensures donor questions are answered accurately and professionally. May be involved in registering donors, answering the telephone, and alerting staff to donor flow issues or reactions. Requires accurate recording of donor data in the electronic system and adherence to all Health Safety & Environmental (HSE) and OSHA policies. Maintains a clean work environment, ensures sufficient supplies, and maintains confidentiality. May be cross-trained in other areas and may require bilingual skills. Performs other job-related duties as assigned.

Requirements

High school diploma or equivalent required.
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
Will perform basic math calculations.
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time.
Reach, bend, kneel and have high level of manual dexterity.
Occasionally be required to lift and carry up to 25 pounds.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
Required to work overtime and extended hours to support center operational needs.

Nice To Haves

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Responsibilities

Greeting donors at the plasma collection center.
Conducting registration procedures to verify donor suitability.
Assisting qualified donors in completing the screening process in compliance with SOPs.
Assessing self-administered health history.
Answering basic medical questions associated with the donation process.
Referring donors to medical staff when appropriate.
Performing health screening procedures (blood pressure, pulse, weight, temperature).
Performing finger sticks to obtain samples for hematocrit and total protein levels.
Educating new donors on therapeutic products, screening process, health tests, appointment system, donation fees, center policies, and nutrition (upon training).
Ensuring all donor questions are answered timely, accurately, and professionally.
Registering applicant and transfer donors (based on training and operational needs).
Answering the telephone and caller questions or transferring calls.
Maintaining alertness to donor reactions during or after the pheresis process and notifying appropriate staff.
Alerting Group Leader or Supervisor of donor flow issues.
Accurately recording donor data in the electronic donor information management system.
Understanding policies and procedures associated with hyper immune programs (if applicable).
Maintaining a clean and efficient work environment.
Ensuring sufficient operating supplies and forms are available.
Following all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promoting safety in all actions.
Maintaining confidentiality of all personnel, donor, and center information.
May be cross-trained in other areas.
Performing other job-related duties as assigned.