Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)

CSL

1d•$17 - $18•Onsite

About The Position

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. The role involves assisting qualified donors in completing the screening process, which includes assessing health history, answering medical questions, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. The position also requires performing finger sticks to obtain samples for hematocrit and total protein levels. Upon completion of training, may educate new donors on therapeutic products, explain the screening process, health screening tests, appointment system, donation fees, center policies, and nutrition. Ensures all donor questions are answered accurately and professionally. May be involved in registering donors and answering the telephone. Maintains awareness of donor reactions and notifies appropriate staff, and alerts supervisors of donor flow issues. Ensures accurate recording of donor data in the electronic donor information management system. Understands policies and procedures associated with hyper immune programs. Maintains a clean work environment, ensures sufficient supplies, and follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety and maintains confidentiality of all information. May be cross-trained in other areas and may require bilingual skills (English/Spanish) to meet business needs. Performs other job-related duties as assigned.

Requirements

High school diploma or equivalent required.
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
Will perform basic math calculations.
Understand, remember and apply oral and/or written instructions.
Understand and follow basic instructions and guidelines.
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time.
Reach, bend, kneel and have high level of manual dexterity.
Occasionally be required to lift and carry up to 25 pounds.
Fast-paced environment with frequent interruptions.
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
Required to work overtime and extended hours to support center operational needs.

Nice To Haves

Bilingual skills (English/Spanish) may be required.

Responsibilities

Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability.
Assist qualified donors in completing the screening process, including assessing health history and answering medical questions.
Refer donors to medical staff when appropriate.
Perform health screening procedures such as blood pressure, pulse, weight, and temperature.
Perform finger sticks to obtain samples for hematocrit and total protein levels.
Educate new donors on therapeutic products, screening process, health tests, appointment system, donation fees, center policies, and nutrition (upon completion of training).
Answer donor questions accurately, timely, and professionally.
Register applicant and transfer donors (upon completion of training and based on operational needs).
Answer the telephone and callers' questions or transfer calls to appropriate staff.
Maintain alertness to donor reactions during or after the pheresis process and notify appropriate staff.
Alert Group Leader or Supervisor of donor flow issues.
Ensure accurate recording of donor data in the electronic donor information management system.
Understand policies and procedures associated with hyper immune programs.
Maintain a clean and efficient work environment and ensure sufficient supplies and forms are available.
Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promote safety in all actions.
Maintain confidentiality of all personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform other job-related duties as assigned.