(Bilingual – English/Spanish) Medical Screener - Reception Technician (Customer Service)

CSL Plasma•Little Rock, AR

10d•Onsite

About The Position

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. The role involves assisting qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs). This includes assessing health history, answering medical questions, referring donors to medical staff, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. The position also involves performing finger sticks to obtain samples for hematocrit and total protein levels. Upon completion of training, may educate new donors on therapeutic products, the screening process, health screening tests, appointment system, donation fees, center policies, and nutrition. Ensures donor questions are answered accurately and professionally. May be involved in registering applicant and transfer donors, answering the telephone, and transferring calls. Maintains awareness of donor reactions and notifies appropriate staff, and alerts supervisors of donor flow issues. Ensures accurate recording of donor data in the electronic donor information management system. Understands policies for hyper immune programs if applicable. Maintains a clean work environment and ensures sufficient supplies. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, promoting safety. Maintains confidentiality of all information. May be cross-trained in other areas. Bilingual skills may be required. Performs other job-related duties as assigned.

Requirements

High school diploma or equivalent required.
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
Will perform basic math calculations.
Must be able to see and speak with customers and observe equipment operation.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
Required to work overtime and extended hours to support center operational needs.

Nice To Haves

Bilingual skills (English/Spanish) may be required.

Responsibilities

Greeting donors at the plasma collection center.
Conducting registration procedures to verify donor suitability.
Assisting qualified donors in completing the screening process.
Assessing self-administered health history.
Answering basic medical questions associated with the donation process.
Referring donors to medical staff when appropriate.
Performing health screening procedures (blood pressure, pulse, weight, temperature).
Performing finger sticks to obtain samples for hematocrit and total protein levels.
Educating new donors on therapeutic products, screening process, health screening tests, appointment system, donation fees, center policies, and nutrition (upon training completion).
Ensuring all donor questions are answered timely, accurately, and professionally.
Registering applicant and transfer donors (upon training completion and operational needs).
Answering the telephone and transferring calls to appropriate staff.
Maintaining alertness to donor reactions and notifying appropriate staff.
Alerting Group Leader or Supervisor of donor flow issues.
Ensuring accurate recording of donor data in the electronic donor information management system.
Understanding policies and procedures associated with hyper immune programs (if applicable).
Maintaining a clean and efficient work environment.
Ensuring sufficient operating supplies and forms are available.
Following all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promoting safety in all actions.
Maintaining confidentiality of all personnel, donor, and center information.
Performing other job-related duties as assigned.