Medical Scheduler

Riverhills Neuroscience•Cincinnati, OH

9d•Hybrid

About The Position

For over two decades, Riverhills Neuroscience has been a pioneer in delivering exceptional neuroscience care. Our commitment to excellence extends across diagnosis, education, treatment, and rehabilitation for those facing nervous system diseases and injuries. As a Medical Scheduler at Riverhills Neuroscience, you will play a crucial role in patient services, contributing to our goal of providing a top notch patient experience.

Requirements

Must be able to work 8:30am-5pm
Effective communication and professional demeanor, including sound judgment, maturity, and rapport-building with patients, public, and staff
Capacity to handle severely ill patients and manage sensitive, confidential information according to policy
Calm multitasking abilities and tactful, diplomatic interactions with patients and staff, demonstrating good interpersonal skills.

Nice To Haves

One (1) year of prior health care scheduling experience is preferred
Experience with an Electronic Medical Record (EMR) and practice management system is preferred

Responsibilities

Schedule appointments for patient visits for all the physicians according to each individual physician's protocol.
Review, process and return all scheduling requests in a timely manner.
Cancel and reschedule appointments as needed to accommodate the physician's schedule.
Accommodate requests from the physician/clinical staff to schedule appointments for emergency cases.
Obtain and verify personal, demographic, and financial information for each patient and enter all necessary information into the practice management system.
Communicate to patient their financial obligations and/or refer patient to the billing business office.
Confirm patient appointments and manage appointment recall.
All other duties as assigned.