Medical Scheduler

Defy Medical•Tampa, FL

1d•Remote

About The Position

Defy Medical is a growing concierge medical clinic that offers telehealth services nationwide. They specialize in preventative and restorative therapies and are committed to improving patient lives with the highest level of care. They are seeking a Scheduler to join their team. The Scheduling Team is crucial to the patient care plan, ensuring accuracy, communication, and time management. Ideal candidates are outgoing, enjoy helping people, can quickly learn new computer programs, and possess strong multitasking, communication, and upbeat personality skills.

Requirements

Must be a Florida resident to apply
Scheduling experience preferred
Customer service experience preferred
Administrative experience preferred
High School Diploma (associate's in healthcare preferred)
Ability to execute active listening and problem-solving skills to provide exceptional customer service
Excellent inter-personal relationship skills and the ability to work with individuals of all levels
Excellent written and verbal communication skills including phone and e-mail etiquette
Ability to prioritize and multi-task

Responsibilities

Communicating with clients, medical assistants and nurses within the organization
Maintain client and employee privacy in accordance with HIPAA regulations
Handling incoming and outgoing patient and/or vendor calls
Responding to live chats
Working independently on ancillary tasks
Organizing and processing blood work order and physician schedules
Managing information input into computer database
Handle a high volume of inbound and outbound calls
Ability to effectively learn and utilize multiple computer programs
Check voicemails and return customer calls
Maintain email communication with patients, vendors and co-workers daily
Organize and maintain cleanliness of working areas, supplies, and equipment