Medical Scheduler - Non Invasive Cardiology

Albany Medical Center•Albany, NY

1d•$46,215 - $60,080•Onsite

About The Position

The Medical Scheduler in Non-Invasive Cardiology is responsible for managing the registration and scheduling process for complex patients. This role involves updating patient information, including registration, scheduling, and insurance details, within the system. The scheduler also prepares patient paperwork for disability and out-of-work/school situations, discusses financial obligations with patients, explains regulatory forms, and addresses patient inquiries. The position requires the ability to multitask across multiple systems during patient interactions, whether in person or over the phone, to ensure accurate registration and support clinical workflow. The role also entails understanding and supporting the practice and hospital's strategic plans, policies, procedures, and initiatives, while representing Albany Medical Center and embodying its guiding principles to ensure an optimal patient experience. A key aspect of this role is promoting patient and employee safety as the top priority, maintaining a safe environment, and promptly reporting any safety issues.

Requirements

High School Diploma/G.E.D.
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.

Nice To Haves

2-3 years of office experience, or one year of related experience in a medical practice
Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

Responsible for the registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling and insurance information.
Prepares patient disability and out of work / school paperwork.
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.
Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplify Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as our top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.