Medical Scheduler - Internal Medicine
About The Position
The Medical Scheduler will be responsible for assisting patients at the front desk, greeting them courteously, and interacting with a diverse patient population. This role involves utilizing the electronic medical record to maintain patient records, updating insurance information, collecting co-pays, and scheduling follow-up appointments and referrals. The scheduler will also communicate professionally with providers, patients, clinical care teams, and insurance companies, and answer incoming phone calls. A key aspect of the role is ensuring an optimal patient experience and promoting patient and employee safety.
Requirements
- High School Diploma/G.E.D. - required
- Excellent customer service skills.
- Ability to multi-task in a high patient volume unit.
- Ability to learn and utilize resources.
- Strong time management skills.
- Ability to review information and draw appropriate conclusions.
- Good judgement and ability to problem solve; escalate issues as needed.
- Strong teamwork skills and work ethic.
Nice To Haves
- 2-3 years of office experience, or one year of related experience in a medical practice - preferred
- Experience using an electronic health record and Microsoft Office a plus.
Responsibilities
- Assist all patients that report to the front check in desk.
- Greet patients in a prompt, courteous and professional manner.
- Interact with a diverse patient population.
- Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
- Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check-in for scheduled appointments.
- Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
- Schedule follow up appointments and referral as needed when patients check out.
- Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
- Answer incoming phone calls and direct appropriately to team members.
- Conveys professional image by adhering to the established dress code.
- Responsible for the registration and scheduling process for complex patients.
- Responsible for updating the system with registration, scheduling and insurance information.
- Prepares patient disability and out of work / school paperwork.
- Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.
- Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
- Understands the practice and hospital strategic plan.
- Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
- Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
- Exemplify Albany Med CARES guiding principles.
- Is a champion to ensure an optimal patient experience.
- Understands and promotes patient and employee safety as our top priority.
- Promotes a safe environment and promptly reports issues.
- Understands patient safety goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
