Medical Scheduler- Psych Medicine

Eventus WholeHealth Careers•Chapel Hill, NC

10d•Hybrid

About The Position

Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff. In this role, you'll communicate effectively with patients, facilities, medical assistants, care team coordinators and providers to ensure the patients’ needs are being met.

Requirements

2 years of telephone or customer service experience required
1 year of prior healthcare scheduling or medical related experience required
Experience with an Electronic Medical Record (EMR) and/or practice management system
Familiarity with medical terminology required and knowledge of HIPAA privacy laws
Excellent PC skills required; strong excel skills preferred
Competent knowledge of Microsoft office; strong Excel skills required
Ability to work under pressure of tight deadlines and complete task accurately
Ability to effectively handle multiple priorities with detail and accuracy

Responsibilities

Coordinate facility and patient level scheduling for all providers in each of the assigned facilities / territory
Ensure Care Teams have scheduled routine visits and pain visits, and/or as needed, medication visits, or any additional types of visits that have been deemed a medical necessity
Ensure that each patient is seen as medically necessary, per clinical protocol
Ensure scheduling rosters are updated daily to ensure accuracy
Ensure patient rosters are appropriately managed and acute visits and day of visit schedule changes occur timely
Assist Care Teams to adjust as needed for PTO, sick days, or unusually high volume of new patient referrals
Assist with reporting reasons for missed visits or provider concerns to Care Team Clinical Manager for provider management
Coordinate scheduling/patient related communication with the new patient registration department and care teams
Assist with planning and evaluating patient registration methods with patient registration team
Ensure that facilities or patients receive copies of all scheduled patient visits and assist with problem solving any issues
Ensure any appropriate CCM services are documented.
Notify Care Team Support Managers and Care Team Clinical Managers of any outstanding open notes by providers
Work with Customer Account Managers to assist with resolving scheduling related facility issues/concerns
Check all forms of communication several times daily to ensure patient needs are met
Ensure communication regarding transitions of care to CCM team to enhance patient care and education
Assist with calls from facilities and patients regarding questions, issues, or concerns that cannot be triaged by a Care Team Advocate or Coordinator