Medical Scheduler

Defy Medical • Tampa, FL

2d • Remote

About The Position

Defy Medical is a concierge medical clinic based in Tampa that provides telehealth services throughout the country. The company offers specialized, individualized preventative and restorative therapies and aims to improve patients’ lives while maintaining a high level of care. The Scheduler supports patient care plans through accurate scheduling, communication, and time management. This is a work-from-home position, and applicants must be Florida residents.

The Scheduler is an outgoing, helpful team member who can adapt to new computer programs, multitask, and communicate effectively in writing and verbally. The role involves coordinating with patients and internal clinical staff, handling calls and live chats, managing scheduling and blood work orders, and maintaining accurate information and privacy. The schedule rotates weekly between a Monday–Friday shift and a four-day weekday schedule plus Saturday. Compensation is $18.50 per hour and is not negotiable.

Requirements

• Must be a Florida resident to apply.
• High school diploma.
• Ability to use active listening and problem-solving skills to provide exceptional customer service.
• Excellent interpersonal relationship skills and ability to work with individuals at all levels.
• Excellent written and verbal communication skills, including phone and email etiquette.
• Ability to prioritize and multitask.

Nice To Haves

• Scheduling experience preferred.
• Customer service experience preferred.
• Administrative experience preferred.
• Associate degree in healthcare preferred.

Responsibilities

• Communicate with clients, medical assistants, and nurses within the organization.
• Maintain client and employee privacy in accordance with HIPAA regulations.
• Handle incoming and outgoing patient and/or vendor calls, including a high volume of inbound and outbound calls.
• Respond to live chats.
• Work independently on ancillary tasks.
• Organize and process blood work orders and physician schedules.
• Manage information entered into the computer database.
• Learn and use multiple computer programs effectively.
• Check voicemails and return customer calls.
• Maintain daily email communication with patients, vendors, and coworkers.
• Organize and maintain the cleanliness of work areas, supplies, and equipment.
• Adapt to changes in duties, responsibilities, and activities, which may occur with or without notice.

Benefits

• Paid time off (PTO).
• Paid holidays.
• Medical benefits.
• Dental benefits.
• Health insurance.
• Employee discount on services. Benefits are subject to change at any time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED