Medical Scheduler

TEKsystems•Silver Spring, MD

5d•$18 - $23•Onsite

About The Position

We are seeking a dependable and customer-focused Patient Scheduler / Patient Service Representative to support a busy healthcare practice. This individual will be responsible for coordinating patient appointments, managing incoming calls, processing referrals and authorizations, and serving as a liaison between patients and clinical staff. The ideal candidate will have strong customer service and organizational skills, experience working in a medical office environment, and the ability to manage multiple responsibilities while providing a positive patient experience.

Requirements

High school diploma or equivalent required.
Minimum three years office experience, preferably in a medical office setting.
Knowledge of medical terminology and coding required.
Must have excellent communication skills, written and verbal.
Proficiency in Microsoft Office (Outlook, Word, Excel) required.
Position is entry level and requires 0-3 years experience preferably in a medical office setting.
Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Nice To Haves

Knowledge of medical terminology and coding a plus.

Responsibilities

Answer incoming calls, assess callers' needs, and direct calls to the appropriate staff members.
Accurately document and communicate patient messages to clinical personnel in a timely manner.
Schedule new patients, referrals, follow-up appointments, and returning patients according to physician and office guidelines.
Register new and referred patients in the scheduling system, ensuring all required documentation and information are entered accurately.
Cancel or reschedule appointments based on physician schedule changes and communicate updates to patients and appropriate staff.
Obtain and document insurance authorizations and referral information within patient charts and electronic medical records (EMR).
Collect co-pays, deductibles, and other patient financial responsibilities at the time of service.
Coordinate financial counseling for patients when needed.
Maintain physician scheduling templates, including meetings, satellite schedules, rounding schedules, and call coverage.
Maintain patient confidentiality and follow all applicable privacy and office procedures.
Provide general front-office support and assist with additional administrative responsibilities as needed.
Prepare correspondence, forms, memos, and other documentation as requested.
Assist with scheduling outpatient appointments, diagnostic testing, procedures, surgeries, and hospital admissions when applicable.
Obtain required pre-certifications and authorizations for scheduled procedures and testing.
Communicate scheduling details and preparation instructions to patients for upcoming tests, procedures, or surgeries.
Follow up on pre-operative testing to ensure patients are cleared for scheduled procedures and communicate additional testing requirements when necessary.
Schedule post-operative follow-up appointments with physicians as needed.
Accurately document patient and scheduling information within the EMR system.