Medical Scheduler

TEKsystems • Muncie, IN

4d • $16 - $16 • Hybrid

About The Position

We are seeking a Patient Appointment Scheduler to join a growing healthcare team in Muncie, IN. This role is ideal for individuals who excel in a fast-paced environment, enjoy helping patients, and have strong call center experience. This position requires 2–3 months of onsite training before transitioning to a hybrid schedule.

Requirements

• 2+ years of recent high‑volume call center experience
• Strong attention to detail and accurate data entry skills
• Ability to communicate clearly, calmly, and professionally with patients
• Quick thinker who can adapt to changes and support multiple departments when needed
• Empathy, compassion, and a service‑oriented mindset
• Ability to work under pressure while maintaining quality and accuracy

Nice To Haves

• Bachelor’s degree

Responsibilities

• Schedule patient appointments with accuracy, professionalism, and a high level of detail.
• Follow established scheduling policies and workflows to ensure smooth patient coordination.
• Communicate all appointment details clearly to patients, clinical staff, and internal teams.
• Audit and complete electronic documentation in a timely manner.
• Manage multiple tasks, deadlines, and patient needs in a fast-paced call center environment.
• Maintain strong communication with patients, peers, and leadership daily.
• Demonstrate reliability, compassion, and a commitment to quality service.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees