Medical Scheduler, West Louisville Urgent Care, PRN

UofL Health•Louisville, KY

11d•Onsite

About The Position

The Medical Scheduler assists staff and physicians by scheduling patients for appropriate follow-up appointments and necessary tests and procedures. The Scheduler is a member of the healthcare team, with responsibilities commensurate with educational preparation and demonstrated competencies. The position involves direct interaction with patients of all ages. The Scheduler schedules return visits, medical tests, and procedures; obtains pre-certifications and pre-authorizations as needed; and explains procedure instructions to patients, including by phone and follow-up letter. The role also involves retrieving information from other hospital systems and using Allscripts, Centricity Business, and online paging systems. The Scheduler maintains patient confidentiality in accordance with HIPAA, exhibits friendly and helpful behavior, follows company policies and standards, and performs other duties as assigned.

Requirements

High school diploma or GED/equivalent.
Comply with HIPAA privacy and security requirements to maintain confidentiality.

Nice To Haves

Two years of scheduling experience in a multi-specialty clinic.

Responsibilities

Schedule follow-up and return visits for patients.
Obtain pre-certifications and pre-authorizations as needed.
Schedule medical tests and procedures for patients.
Discuss procedure instructions with patients to ensure they understand what is expected.
Call patients to schedule procedures and provide instructions by phone, followed by a letter with instructions.
Use Allscripts, Centricity Business, and online paging systems.
Retrieve information from other hospital systems.
Maintain patient confidentiality in accordance with HIPAA guidelines and requirements.
Exhibit friendly and helpful behavior.
Maintain compliance with company policies, procedures, and standards of conduct.
Perform other duties as assigned.