Medical Scheduler I

Ohio Gastroenterology Group•Columbus, OH

10d•Onsite

About The Position

This role involves various primary job functions including scheduling appointments, processing referrals, and operating as an operator. The Medical Scheduler I will handle incoming phone calls, manage appointment scheduling and cancellations, understand scheduling protocols for different facilities and providers, and be knowledgeable about appointment types and pre-certifications. They will also obtain patient insurance information, process consultation requests, and call in prescriptions for designated preps. Secondary functions include assisting coworkers, maintaining patient confidentiality according to HIPAA, attending meetings, and performing other requested tasks.

Requirements

Knowledge of medical terminology.
Ability to communicate with diversified levels of patients, staff members as well as external providers and/or agencies.
Ability to organize work material to ensure accuracy of job performance.
Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.
Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports.
Skills to use a personal computer and various software packages, including internet.
Skills to handle a multi-line phone system.
Ability to establish priorities, work independently, and proceed with objectives with little supervision.
Ability to handle and resolve problems.
Ability to maintain confidentiality regarding health and financial information.
Neat appearance, professional demeanor and pleasant phone voice.
Fluent in English.
Must have high school diploma or equivalent.

Nice To Haves

Prefer at least 2 years experience working in a medical environment.
Willingness to learn new tasks, be cross-trained within the office, and be flexible with work load to help office flow, assisting co-workers as needed.
Flexibility in working hours with willingness to work occasional overtime.

Responsibilities

Answer/screen/triage incoming phone calls in a timely and courteous manner and resolve callers’ inquiries.
Schedule appointments and cancellations by phone or faxed referral.
Understand scheduling protocols: hospital, office, ambulatory center, doctors/other providers at each location.
Understand all appointment and procedure types and the preps associated with each type.
Understand insurance protocols for scheduling and pre-certification.
Daily reviews and has working knowledge of physician and office schedules.
Obtain patient insurance information and enter into computer.
Receive consultation requests from hospitals; obtain patient information, and notify physicians or provider/practitioner (MCE & RMH only) by entering consult request into online paging system.
Call in prescriptions for designated preps to pharmacies as necessary.
Schedule and process incoming referrals, contacting patient directly & communicating appointment information to referring physician offices.
Practice appropriate charting methods, including taking appropriate messages.
Mail patient and procedure information packets.
Utilizes computer programs daily (Athena and gGastro).
Assists co-workers with additional work outside of scheduler duties.
Maintain confidentiality of patient’s personal and financial information by utilizing HIPAA guidelines and regulations.
Attend all office meetings or in-service as required.
Any other tasks as requested by the physician, practice manager, human resource manager, and/or the office supervisor.