MEDICAL REGISTRATION SUPERVISOR

SOUTHWEST MEDICAL IMAGING•Gilbert, AZ

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About The Position

The Medical Registration Supervisor is responsible for overseeing daily front desk and patient registration operations while supporting the Medical Registration Manager and Site Manager. This role ensures accurate, efficient patient registration processes, supervises and mentors' registration staff, manages performance tracking and evaluations, resolves patient and staff concerns, and promotes a positive, customer-focused work environment. The ideal candidate demonstrates strong leadership, problem-solving, communication, and team-building skills, while maintaining compliance with organizational policies and delivering exceptional service to patients, physicians, and colleagues.

Requirements

High School Diploma or Equivalent
2+ year of experience working in healthcare (i.e. patient admitting,/registration, patient accounting, medical records, physician's office) or completion of a medical billing or medical assistant trade school certificate
1 – 2 years Lead or Supervisory experience
Basic computer Skills

Nice To Haves

Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Works well in group problem solving situations. Uses reason even when dealing with emotional topics. Able to trouble shoot and work on a solution under stressful situations.
Change Management - Communicates changes and progress to all staff and team members. Prepares and supports those affected by change.
Customer Service - Manages difficult or emotional patient and referring physician situations. Responds promptly to patient and referring physician needs. Responds to requests for service and assistance. Maintains composure in difficult situations that may involve patients, radiologist, team members and co-workers.
Interpersonal Skills - Focuses on solving conflict, not blaming. Accepts responsibility for own actions. Uses time efficiently. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things.
Oral Communication and Language Skills - Approaches others in a tactful manner. Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Ability to write simple correspondence and memos and to effectively present information in one-on-one and small group situations to patients, referring physicians and other employees of the organization.
Teamwork - Balances team and individual responsibilities. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build moral and group commitments to goals and objectives. Supports everyone's efforts to succeed.
Professionalism - Treats people with respect and consideration, regardless of their status or position. Keeps commitments. Inspires the trust of others. Works ethically and with integrity. Upholds organizational values. Follows policies and procedures. Completes administrative tasks correctly and on time. Maintains confidentiality
Attendance - Is consistently at work and on time. Ensures work responsibilities are covered when absent.
Ability to multi task.
Flexible to work at multiple locations and different shifts.
Have knowledge of Radiology Information System Database software.

Responsibilities

Assists in supervising employees at the front desk, in accordance with the organization's policies and applicable laws.
Assists in interviewing, hiring, and training employees.
Maintains staff performance log; tracking accuracy, productivity, collections, teamwork, customer service, etc. Looks for trending issues and addresses with staff member. Documents conversations and disciplinary actions.
Writes staff performance evaluations with feedback from Managers and conducts front desk staff evaluation meetings.
Prepares weekly deposit and ensures coverage of task when absent.
Maintains weekly/daily seat rotation and/or greeter desk rotation.
Assists in rewarding and disciplining employees.
Acts as leader of department addressing complaints and making sure all problems are solved in a timely manner.
Assists all departments with questions pertaining to registration.
Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment. Builds and sustains team morale.
Handles patient complaints, escalating up to Site Manager when needed.
Assists in handling any difficult situations with patients, staff, or referring physicians.
Responsible for communicating front desk changes/information.
Communicates and assists Site Manager and Medical Registration Manager with front desk staffing issues/shortages.
Monitors adherence to legal and company requirements related to retention, access, storage, and security of information contained in files and documents.
Other duties may be assigned.