On-Site ROI Medical Records Specialist - Providence, RI

Sharecare•Rhode Island Hospital Providence, RI

15h•Onsite

About The Position

Sharecare is a digital healthcare company that provides software and technology-enabled services across the healthcare ecosystem. The Medical Records Specialist processes release of information requests accurately and efficiently while providing high-quality customer service. The role safeguards patients’ privacy by ensuring that only authorized individuals can access medical information and that releases comply with the request, authorization, company policy, and HIPAA regulations. This position is performed on-site at a medical facility in Providence, Rhode Island.

Requirements

High school diploma or GED required.
Strong computer software experience, including general working knowledge of Microsoft Word and Excel.
Excellent organizational skills.
Ability to type 50 words per minute.
Ability to use a fax machine, copier, and scanning machine.
Willingness to learn new equipment and processes quickly.
Self-motivated and able to work as a team player.
Proven customer satisfaction skills.
Ability to multitask.
Must be local to Providence, Rhode Island.

Nice To Haves

At least two years of prior experience in a medical records department or similar setting is preferred.

Responsibilities

Process release of information requests, including retrieving and returning medical charts, scanning records accurately, and transmitting them daily according to requests, procedures, and quality and productivity standards.
Date-stamp requests and highlight pertinent information to facilitate processing.
Validate requests and authorizations for release of medical information according to established procedures.
Perform quality checks to ensure accurate releases, confidentiality, and proper invoicing.
Maintain equipment in excellent operating condition.
Provide attentive, respectful customer service; confirm understanding of customer requests, follow through as promised, and proactively identify client concerns or problems.
As needed, receive incoming requests, open mail, respond to telephone inquiries, and retrieve fax inquiries.
Maintain a neat, clean, and professional appearance and observe the established dress code.
Keep the work area clean and orderly and properly store records and files before leaving.
Maintain working knowledge of applicable state laws and fee structures.
Work within the scope of the position and direction, accept assignments, and be available to support additional facilities or help during backlogs.
Follow client and site policies and procedures, including HIPAA, applicable state and federal operational regulations, and labor regulations.
Maintain confidentiality, security, and ethical standards when handling privileged information and releasing medical records.