Medical Records Specialist

Reno Orthopedic Center•Reno, NV

16h•Onsite

About The Position

Reno Orthopedic Center (ROC) is seeking an enthusiastic and dedicated Medical Records Specialist to join their team. This role is responsible for compiling, verifying, and completing medical records requests and disability forms. ROC is a physician-owned organization focused on patient-first principles, assuming good intent, owning success, continuous learning, and kindness. They offer a fully integrated musculoskeletal health campus and have been a trusted name in Northern Nevada for over 60 years.

Requirements

High School Diploma/GED
One year of experience performing customer service duties
Communicating effectively and professionally with various levels of employees, outside entities and customers
Reviewing work and checking for errors to ensure accuracy
Using computer systems and applications, including entering data and typing

Nice To Haves

Two years of related experience, or equivalent combination of education and experience in a medical setting
Experience using Epic (electronic medical record system)
Knowledge of medical terminology

Responsibilities

Managing and processing disability forms and medical records requests in a timely, HIPAA-compliant manner, ensuring accuracy and completeness.
Serving as a central point of coordination between patients, physicians, attorneys, and external partners, supporting communication and legal or administrative needs.
Invoicing and fee collection while maintaining detailed documentation within the electronic medical record system.
Supporting document control by scanning, indexing, and auditing patient records to ensure quality and compliance.
Completing and documenting patient disability forms on behalf of the physicians within 5 days of receipt.
Processing and logging medical records requests from various sources (e.g., attorneys, insurance companies, patients) according to HIPAA regulations within 5 days of receipt.
Communicating effectively via phone with patients and documenting information in patients’ electronic charts.
Communicating as needed with patients, physicians, and staff.
Coordinating with external entities, including medical records companies, to complete medical records and disability forms requests as needed.
Coordinating with attorney’s offices as needed for depositions and other legal requirements.
Scanning documents/records into OnBase and indexing/filing into our electronic medical records system.
Auditing patient records for completion and following up on errors as needed.