Medical Records Retrieval Specialist

UT Southwestern Medical Center • Dallas, TX

12h • Onsite

About The Position

Assist registered nurses and the anesthesia team in obtaining clinical records and reports to prepare patients for procedures and surgeries. The position works under the general supervision of the Pre-Surgical Assessment Charge Nurse and provides customer service in a high-volume call center environment. The schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday, at Browning Place in Farmers Branch.

This is a security-sensitive position subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

Requirements

• High school diploma or equivalent.
• Maintain compliance with HIPAA guidelines.

Nice To Haves

• Two years of experience in a legal office or hospital environment.
• One to two years of experience working with EMR systems.
• Previous experience handling patient health information and/or medical records is strongly preferred.
• Previous experience retrieving medical records.

Responsibilities

• Provide customer service support in a call center environment.
• Contact doctors' offices and clinics in a high-volume call setting.
• Obtain necessary documentation from outside parties, such as cardiac reports, operative reports, and progress notes.
• Scan patients’ electronic records completely and on time.
• Verify patient identification on every page of each patient's medical records.
• Respond to medical-record requests from registered nurses and the anesthesia team.
• Maintain compliance with HIPAA guidelines.
• Oversee storage, scanning, and retention of records.
• Schedule Pre-Surgical Assessment Clinic appointments.
• Perform other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage.
• 100% coverage for preventive healthcare with no copay.
• Paid Time Off, available day one.
• Retirement programs through the Teacher Retirement System of Texas (TRS).
• Paid Parental Leave Benefit.
• Wellness programs.
• Tuition reimbursement.
• Public Service Loan Forgiveness (PSLF) Qualified Employer.
• Healthcare, PTO, paid holidays, on-site childcare, wage and merit increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED