Medical Records Representative - CarepathRx - Hybrid

Cigna Group•Oakdale, PA

10d•Hybrid

About The Position

The Medical Records Coordinator is responsible for providing comprehensive administrative support to the office. This includes answering and directing phone calls, sorting, and delivering mail, reviewing and processing patient paperwork, and performing various other administrative tasks. The ideal candidate will have excellent organizational skills, strong attention to detail, and the ability to manage multiple tasks efficiently.

Requirements

High school diploma or GED required.
Proven experience as an administrative assistant, medical records coordinator, or in a similar role.
Experience with phone systems and office equipment.
Familiarity with patient paperwork, i.e. patient consents and administrative procedures is a plus.
Knowledge of medical terminology preferred.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
Ability to handle sensitive and confidential information with discretion.
Attention to detail and problem-solving skills.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Familiarity with patient paperwork, i.e. patient consents and administrative procedures is a plus.
Knowledge of medical terminology preferred.

Responsibilities

Answer and direct incoming phone calls in a professional and courteous manner.
Take accurate messages and ensure they are relayed promptly to the appropriate personnel.
Handle inquiries and provide information to callers, as needed.
Sort and distribute incoming mail to the appropriate departments and individuals.
Prepare outgoing mail and ensure it is sent in a timely manner.
Work with patients to obtain signatures for courier services and deliveries.
Review and process Assignment of Benefits (AOBs)/patient consents for patient signature ensuring accuracy and completeness.
Coordinate with relevant departments to ensure all needed signed patient paperwork is handled correctly.
Maintain all patient records and ensure they are stored securely.
Provide general administrative support including data entry, filing, and document management.
Prepare and edit correspondence to include medical records requests from third party entities, reports, and other documents as needed.
Performs in accordance with system-wide competencies/behaviors.
Performs other duties as assigned.