Representative - Medical Records
About The Position
This position assists in the maintenance and preservation of confidential health records in accordance with specified regulatory agency requirements and is accountable for performing clerical and administrative functions to support clinic front office and billing services. The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager. The role works under regular supervision and provides services using structured guidelines. Customers are primarily members of the medical staff and their office staff, insurance companies, attorney offices, other health care providers, patients and their families and hospital or clinic staff.
Requirements
- High school diploma/GED is required.
- Must demonstrate excellent customer service skills, strong organizational abilities, and be able to communicate well both verbally and in writing.
- Requires good keyboarding skills and the ability to work effectively with common office software and database.
Nice To Haves
- Work experience in a medical clerical, physician’s office or other related field
- Medical terminology strongly preferred.
Responsibilities
- Receives and sorts clinical reports and related information and accurately documents and/or files material in appropriate health records following established guidelines and procedures.
- Maintains the facility’s health records, as well as assisting staff retrieve files in a timely fashion.
- Enters, tracks and maintains data in software application systems in a timely and accurate manner.
- Maintains department records, determines accuracy of medical record numbers and reconciles the database information in routine cases.
- Refers complex issues to leadership for resolution.
- Assembles patient medical records using pre-established software procedures and/or chart order.
- Processes and routes medical records to appropriate areas.
- May analyze records as needed or directed.
- Performs a variety of tasks and functions associated with the department’s daily operations, including but not limited to, greeting patients, medical staff and the public, answering incoming telephone calls and providing general information to customers.
- Refers complex inquiries to the appropriate department or staff.
- Provides ongoing clerical and administrative support.
- Processes and completes routine requests for information for admission, discharge, or continuing patient care purposes.
- Processes record requests for internal/external audits and reviews; monitors record activity for follow-up and communicates as appropriate with requestors.
- Directs all release of information inquiries appropriately.
- Processes and completes routine requests, including dates and copies of face sheets.
- Forwards all release of information inquiries of sensitive and confidential nature to the appropriate party.
- Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
- Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
