Medical Records Coordinator

Hospice Of The Western Reserve•Cleveland, OH

1d•Hybrid

About The Position

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments. JOIN US IN MAKING THE MOST OF EVERY DAY! Reserve Care operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose-driven work! Do you? JOIN OUR FAMILY! Performs medical record/chart maintenance under general direction to ensure maintenance of accurate and complete records while assuring compliance with agency standards, Medicare Conditions of Participation and HIPAA regulations.

Requirements

High School Diploma or equivalent
Experience in an administrative setting, particularly in clinical records/medical records management, beneficial
Knowledge of medical terminology
Knowledge of the principles and practices of health information records management
Ability to maintain accurate records and files
Ability to review work for completeness and accuracy
Ability to communicate effectively, orally and in writing
Ability to establish and maintain effective working relationships with others
Ability to set workload priorities and meet established deadlines
Ability to maintain confidential information
Maintenance of a valid driver’s license, good driving record and auto accident insurance at a level acceptable to RC and/or RC’s insurer
Proficient in word processing, spreadsheet and database software, and in the use of general office equipment.
Compliance to Annual Flu Shot/Covid Policy or ability to provide exemption documentation
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.

Responsibilities

Prepares and maintains medical charts/records, forms and other related documents; reviews and compiles newly opened and ongoing cases for completeness and accuracy; obtains information required to complete opening process; maintains specific information from medical records/charts for quality improvement and billing purposes; scans patient information and documents as required.
Safeguards confidentiality of the medical charts/records and complies with all state and federal laws pertaining to medical records; assures compliance with all laws concerning use, retrieval, storage and sharing of medical records.
Copies and distributes status change, intake change and other requisite forms as required by agency standards; prepares and mails and/or faxes as required, correspondence for newly opened cases, recertification correspondence and telephone orders to attending physicians.
Itemizes and files clinical charts according to status of patient; assembles clinical charts, maintenance records, and labels charts according to the status of the patient and file charts accordingly; requests patient history and physical information from hospital medical records as necessary; updates hospital admission and death files as situations occur throughout the day.
Follows up on forms (by phone/mail/fax) that require signatures and are not in the file; maintains a tickler file of follow up activity; performs chart audits as directed.
Assists with care conference preparation according to the support secretary practice and procedure manual.
Answers telephone calls and handles requests for information; prepares and processes letters, memoranda, reports and other documents as assigned.
Attends support staff meetings; receives and distributes mail; stocks and orders routine and special order items; performs general office work as assigned.