Medical Records Coordinator

Hospice of the Western Reserve•Cleveland, OH

2d•Hybrid

About The Position

Reserve Care (formerly Hospice of the Western Reserve) is seeking a Medical Records Coordinator to perform medical record/chart maintenance. The role ensures accurate and complete records while complying with agency standards, Medicare Conditions of Participation, and HIPAA regulations. Reserve Care operates with a mission to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care, and support effective grieving, all while celebrating individual worth.

Requirements

High School Diploma or equivalent
Knowledge of medical terminology
Knowledge of the principles and practices of health information records management
Ability to maintain accurate records and files
Ability to review work for completeness and accuracy
Ability to communicate effectively, orally and in writing
Ability to establish and effective working relationships with others
Ability to set workload priorities and meet established deadlines
Ability to maintain confidential information
Maintenance of a valid driver’s license, good driving record and auto accident insurance at a level acceptable to HWR and/or HRW’s insurer
Proficient in word processing, spreadsheet and database software, and in the use of general office equipment.
Compliance to Annual Flu Shot/Covid Policy or ability to provide exemption documentation
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.

Nice To Haves

Experience in an administrative setting, particularly in clinical records/medical records management

Responsibilities

Prepares and maintains medical charts/records, forms and other related documents.
Reviews and compiles newly opened and ongoing cases for completeness and accuracy.
Obtains information required to complete the opening process.
Maintains specific information from medical records/charts for quality improvement and billing purposes.
Scans patient information and documents as required.
Safeguards the confidentiality of medical charts/records and complies with all state and federal laws pertaining to medical records.
Assures compliance with all laws concerning the use, retrieval, storage, and sharing of medical records.
Copies and distributes status change, intake change, and other requisite forms as required by agency standards.
Prepares and mails and/or faxes correspondence for newly opened cases, recertification correspondence, and telephone orders to attending physicians.
Itemizes and files clinical charts according to patient status.
Assembles clinical charts, maintenance records, and labels charts according to patient status and files charts accordingly.
Requests patient history and physical information from hospital medical records as necessary.
Updates hospital admission and death files as situations occur throughout the day.
Follows up on forms (by phone/mail/fax) that require signatures and are not in the file.
Maintains a tickler file of follow-up activity.
Performs chart audits as directed.
Assists with care conference preparation according to the support secretary practice and procedure manual.
Answers telephone calls and handles requests for information.
Prepares and processes letters, memoranda, reports, and other documents as assigned.
Attends support staff meetings.
Receives and distributes mail.
Stocks and orders routine and special order items.
Performs general office work as assigned.