Medical Records Associate

Steno

12d • Remote

About The Position

Why Records Retrieval at Steno Is Different
Own the records retrieval process — identify providers, obtain complete medical records, and ensure every file is ready for the next stage
Stay organized and own your workload — manage a high volume of cases while keeping every record accurate, complete, and on schedule
Have an eye for detail — identify gaps in treatment, verify timelines, and prepare litigation-ready files
Adapt and solve problems — overcome obstacles, prioritize urgent requests, and keep cases moving forward
Be tech-savvy — confidently use ChartSwap, DataVant, Google Workspace, Slack, Zendesk, and similar platforms to manage workflow efficiently
Communicate clearly — work closely with healthcare providers and internal teams to keep everyone informed
Thrive in a fast-paced environment — juggle multiple priorities, meet deadlines, and maintain HIPAA-compliant records with precision

Requirements

• 3+ years of experience in medical records, personal injury, or legal support
• Genuinely love getting the details right
• Organized
• Clear communicator
• Thrive in a fast-paced environment where accuracy and follow-through matter

Nice To Haves

• Familiarity with HIPAA
• Familiarity with medical terminology
• Familiarity with litigation procedures
• Take pride in keeping complex workflows running smoothly

Responsibilities

• Identify providers, obtain complete medical records, and ensure every file is ready for the next stage
• Manage a high volume of cases while keeping every record accurate, complete, and on schedule
• Identify gaps in treatment, verify timelines, and prepare litigation-ready files
• Overcome obstacles, prioritize urgent requests, and keep cases moving forward
• Use ChartSwap, DataVant, Google Workspace, Slack, Zendesk, and similar platforms to manage workflow efficiently
• Work closely with healthcare providers and internal teams to keep everyone informed
• Juggle multiple priorities, meet deadlines, and maintain HIPAA-compliant records with precision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed