Medical Records and Receptionist

Cascade Community Healthcare • Centralia, WA

16h • Onsite

About The Position

Cascade Community Healthcare (CCH) has been providing treatment services to Lewis County and surrounding areas for more than 50 years. Our mission is to provide our clients with compassionate and encouraging counseling leading to a renewed sense of hope and the ability to make positive changes and live more satisfying lives. Cascade currently has six treatment locations in Lewis County. The Cascade Evaluation and Treatment Center provides intensive mental health and psychiatric services for adults 18 and older. This facility has 16 beds on the Evaluation and Treatment Unit, 6 beds on our Crisis Stabilization Unit, and 18-chairs in our Crisis Relief Center. We are looking for a Medical Records and front Desk Assistant to join our reception team! The Medical Records & Front Desk Assistant is responsible for processing and releasing medical records for identified outpatient programs while maintaining confidentiality and compliance with HIPAA regulations. This position also serves as a backup receptionist, providing excellent customer service to clients, answering phones, and supporting front office operations.

Requirements

• Minimum of 1–2 years of administrative, medical records, or healthcare office experience preferred.
• Must be able to pass WA State Patrol background check.
• National background check may be required if you have not lived in WA State for the last three consecutive years.
• Must pass the LEIE screening, excluded individuals and entities (LEIE) checks are processed at time of hire, monthly, and annually.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in Microsoft Office and general office equipment.
• Must be able to represent the agency in a positive and professional manner.
• Must comply with agency policies and procedures.
• Must have the technical capacity to use work processing programs and electronic health records.
• Must keep updated demographic and contact information with the Human Resources Department.

Nice To Haves

• Experience working with Electronic Health Records (EHR) systems is preferred.
• Knowledge of HIPAA and confidentiality requirements are preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Process requests for release of information (ROI) and medical records in accordance with HIPAA, state, federal, and agency regulations.
• Maintain accurate and confidential client records within the Electronic Health Record (EHR) system.
• Verify authorizations and ensure proper documentation before releasing records.
• Scan, upload, index, and maintain electronic and paper records as needed.
• Track and document requests, disclosures, and released records.
• Assist outpatient program staff with chart retrieval and records management.
• Support audits, compliance reviews, and quality assurance activities related to health information management.
• Maintain confidentiality and security of all protected health information (PHI).
• Serve as backup receptionist for outpatient programs as needed.
• Answer and route incoming phone calls in a courteous and professional manner.
• Greet clients, visitors, and vendors and provide excellent customer service.
• Assist with intake paperwork, appointment coordination, and general front office support.
• Respond to inquiries and correspondence in a timely and professional manner.
• Maintain a welcoming and organized reception area.

Benefits

• Cascade is an eligible employer for the Public Service Loan Forgiveness (PSLF) Program.
• Meaningful work.
• Start off with 13 hours of paid time off (PTO) earned monthly, and 11 paid holidays plus 16 hours of personal holiday.
• Company Paid Employee Benefits: Medical, Dental, Vision, AllyHealth, EAP, Life insurance and AD&D, Long Term Disability, and Supplemental Benefits (Critical Illness, Hospital Indemnity, and Accident Insurance), subject to plan terms.
• Voluntary Benefits: Supplemental Term Life Insurance, Supplemental Legal Care, Fraud & Identity Protection, HSA, FSA, Dependent Care FSA, Limited Purpose FSA, and Pet insurance, subject to plan term
• 401(k), after 6-months of employment Cascade contributes 5% of your gross earnings monthly.
• Cascade reimburses the cost of Department of Health licensure renewals and other certification renewals that are required for you to do your job (DEA, CPR/BLS, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed