Medical Records and Customer Support Spec
About The Position
HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years. Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.
Requirements
- Fast learner
- Dependable
- Quick worker
- Team player
- Positive attitude
- Someone who strives to do more
- Demonstrate a strong understanding of confidentiality requirements
- Adhere to all HIPAA regulations and organizational privacy and security policies
- Report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team
- Timely completion of all required company-sponsored and regulatory training programs
Responsibilities
- Processing medical record requests
- Assist as needed in overflow processing due to high volume issues and/or coverage issues
- Abide by HIPAA guidelines while ensuring the confidentiality of PHI
- Maintain a consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts
- Provide feedback regarding request volume and perceived issues
- Monitors incoming requests received through various means
- General office duties
- Answering patient questions and requests via phone
Benefits
- medical, dental, and vision insurance
- 401k matching
- remote opportunities
- paid time off
- a paid volunteer day of your choice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
