Medical Record / Referral Admin (Columbus)

CENTRAL OUTREACH WELLNESS CENTER LLC•Columbus, OH

26d•$22 - $25•Onsite

About The Position

The Medical Record / Referral Admin will be responsible for managing medical record requests, ensuring compliance with HIPAA, and coordinating patient referrals and outside procedures. This role involves direct patient interaction, administrative tasks, and collaboration with clinical staff and HR.

Requirements

Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records
Experience with patient centered care
Punctuality and impeccable attendance
Strong communication skills with both professionals and patients from all demographics
Non-judgmental approach to patient care
Technical skills with required office equipment
Patience and great attention to detail
Completely understand the healthcare privacy laws as outlined in HIPAA
LGBTQIA cultural competency
Ability to work collaboratively in team-based care
Ability to adapt to a work environment that is constantly changing and not always structured
Ability to work in a fast paced and, at times, excited atmosphere
Maintain a professional attitude and demeanor
Ability to multi-task

Responsibilities

Record requests – make sure requests are compliant with HIPAA
Send requested records – ensure only pertinent information is being sent
Write a denial letter if a request is not compliant with HIPAA/request more information
Request medical records by researching all information of the particular procedure
Send request for patient to sign Release of Information form electronically and help patient with additional information on form. Make sure form is fully completed.
Pre-fill verbal Release of Information for patients who do not have email access
Comply with audits (Medicare Risk Adjustment).
Ensure that every note is signed electronically
Schedule all referrals and outside procedures
Determine if scheduled procedure needs an authorization. Send information to authorization coordinator to get.
Pre-call patient to get best time/location/day.
Find location close to patient in-network with their insurance.
Notify patient of appointment by texting, emailing and/or calling.
Follow up if needed to make sure patient received the information.
Reschedule appointments as needed
Organize transportation as needed for the patient
Request records from previous facilities in cases of a denial
Sort and distribute all incoming mail.
Weekly trip to the post office is typical
Scan in mailed records / all mailed documents
Check all voicemail and email messages and respond within 24 hours
Help out front desk in clinic and other staff as needed
Coordinate with HR and clinical staff to ensure compliance and efficiency