Medical Receptionist (Fishkill, NY)

Hudson Dermatology•Cold Spring, NY

86d•$17 - $22

About The Position

The Patient Representative is the first point of contact for patients and their families at a dermatology practice, providing a welcoming and professional experience through patient advocacy, communication, and administrative support. The role is based primarily at front-office locations and involves frequent interaction with patients, families, and staff in a fast-paced, team-oriented setting focused on excellent patient service.

Requirements

High school diploma or equivalent.
Strong active-listening, communication, and interpersonal skills.
Service-oriented approach and ability to problem-solve and resolve conflicts.
Proficiency with EMR systems.
Competence with Microsoft Office Suite, Google Docs, and CRM software.
Organized and able to manage multiple priorities in a fast-paced environment.

Nice To Haves

Associate’s or bachelor’s degree.
Previous experience in a healthcare or customer-service role.
Experience with EMR systems such as eClinicalWorks, Epic, or MEDITECH.

Responsibilities

Answer incoming calls, assess callers’ needs, and direct calls to appropriate personnel.
Schedule new-patient and return appointments in the computer system according to physician and office guidelines; cancel or reschedule appointments when physician schedules change and notify appropriate personnel.
Greet patients and visitors promptly, courteously, and professionally, and obtain required forms.
Obtain demographic and insurance information, including copies of insurance cards, and update records as needed.
Register new patients, prepare and organize charts, notify staff of patient arrivals, place charts in appointment order, and prepare charts and schedules for the next day as needed.
Collect copays, deductibles, and other out-of-pocket amounts at the time of the visit and issue receipts when necessary.
Review the cleanliness of the lobby area.
Identify no-shows and forward them for patient notifications.
Protect patient and practice confidentiality.
Follow policies and procedures that support front-office efficiency and cover other front-office functions as requested.
Maintain positive interpersonal relations with employees, management, and providers to support productivity and positive employee relations.
Check Hudson Dermatology email periodically throughout the day for staffing and procedure updates and notices.