Medical Receptionist Primary Care

HealthPartners•Champlin, MN

4d•Onsite

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: Call Center: Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. Front Desk: Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area. Clinic Overview: The Park Nicollet Champlin clinic is a team that supports 11 primary care providers (family medicine, internal medicine and pediatrics), we see approximately 100 patients a day. Our clinicians consider our front desk team members colleagues and partners with staff to take great care of our patients. Collaborating with all members of the team is how we have continued excellent patient experience results and maintain high quality patient measures. Our clinic has free surface lot parking and is a short 5-minute walk to Target. We are located right off highway 169 in Champlin. Our team is friendly, engaged, and we love to have fun! Our primary care department provides a wide range of services from yearly physicals, Medicare wellness visits, pre-ops newborn visits, general office visits, video, and phone visits, in clinic procedures, nurse visits and vaccine clinics. Clinic hours and Work Schedule: Our clinic is open to patients 7am - 6pm Monday/ Wednesday and 7am - 5pm Tuesday, Thursday and Fridays, and closed on the weekends. Work Schedule: Monday – Friday Day shift with occasional Saturdays

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Strong verbal and written communication
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.

Responsibilities

Rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
Greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and supporting departmental clerical duties.
Maintaining patient confidentiality to protect patient rights.
Providing excellent customer service.
Completing defined work in a timely and professional manner.
Supporting on-going process improvement and organizational/department changes.
Identifying self and department in all phone interactions.
Accepting additional related tasks.
Maintaining a clean and orderly work area.