Fixed Term Medical Receptionist

Carbon Health•Eastvale, CA

20h

About The Position

As a Fixed Term Medical Receptionist within the Support Staff department, you will serve as the first point of contact for patients, visitors, and healthcare providers in a busy clinical environment. This hourly, full-time, fixed-term position involves managing front-desk operations, coordinating patient appointments, handling incoming communications, and maintaining accurate records to support efficient care delivery. You will work closely with clinicians, nurses, and administrative colleagues to provide a professional, welcoming, patient-centered experience.

Requirements

At least 2 years of experience in a receptionist, administrative, or customer service role.
High school diploma or equivalent.
Proficiency in English and clear verbal and written communication, including professional phone and email etiquette.
Ability to use computers and office technology, including scheduling software, EHR or practice management systems, email, and basic office applications.
Strong organizational skills, with the ability to manage multiple tasks, prioritize workload, and maintain attention to detail in a fast-paced environment.
Customer service skills and a patient-centered approach, including empathy, patience, and professionalism under pressure.
Ability to handle confidential and sensitive information discreetly and in compliance with privacy regulations and clinic policies.
Reliability, punctuality, and ability to commit to an hourly, full-time, fixed-term schedule for the duration of the assignment.
Ability to collaborate with a multidisciplinary support and clinical team and work independently with minimal supervision.
Strong problem-solving skills and sound judgment when addressing patient concerns, scheduling conflicts, or unexpected front-desk issues.

Nice To Haves

Prior experience in a medical or healthcare setting.
Additional training or coursework in healthcare administration or medical office procedures.
Basic understanding of medical terminology, insurance concepts, and appointment types, or willingness to learn quickly.

Responsibilities

Greet patients and visitors professionally, providing directions and information as needed.
Answer, screen, and route phone calls and electronic inquiries, ensuring timely and accurate communication.
Schedule, reschedule, and confirm patient appointments according to clinic protocols, provider availability, and priority guidelines.
Register new patients and verify demographic, insurance, and contact details for existing patients in the practice management system.
Collect co-pays, fees, and other payments; issue receipts and follow cash-handling procedures.
Prepare, maintain, and update patient charts and records in compliance with confidentiality requirements and clinic policies.
Coordinate patient flow in the waiting area, monitor wait times, and communicate delays or changes.
Assist patients with forms, consents, and other documentation.
Liaise with clinical staff to transmit messages, test-result notifications, and follow-up instructions accurately.
Support referral and authorization processes by gathering information and assisting with documentation as directed.
Use EHR and scheduling systems to document interactions, update records, and track appointments and follow-ups.
Help maintain a clean, organized, and welcoming reception and waiting area, including patient information displays and materials.
Follow infection-control, safety, and confidentiality procedures in accordance with clinic standards and regulations.
Participate in training, meetings, and updates related to front-office procedures, system changes, and quality improvement.
Provide reliable coverage during the fixed-term period and adapt to schedule needs and workflow changes.