Fixed Term Medical Receptionist

Carbon Health•Eastvale, CA

About The Position

As a Fixed Term Medical Receptionist within the Support Staff department, you will be the first point of contact for patients, visitors, and healthcare providers in a busy clinical environment. This hourly, full-time, fixed-term position involves managing front-desk operations, coordinating patient appointments, handling incoming communications, and maintaining accurate records to support the efficient delivery of care. You will work with clinicians, nurses, and administrative colleagues to provide a professional, welcoming, and patient-centered experience.

Requirements

At least 2 years of experience in a receptionist, administrative, or customer service role.
High school diploma or equivalent.
Proficiency in English, with clear verbal and written communication skills and professional phone and email etiquette.
Ability to use computers and office technology, including scheduling software, EHR or practice management systems, email, and basic office applications.
Strong organizational skills, including managing multiple tasks, prioritizing workload, and maintaining attention to detail in a fast-paced environment.
Customer service skills and a patient-centered approach, including empathy, patience, and the ability to remain calm and professional under pressure.
Basic understanding of medical terminology, insurance concepts, and appointment types, or willingness to learn quickly.
Ability to handle confidential and sensitive information discreetly and in compliance with privacy regulations and clinic policies.
Reliability, punctuality, and ability to commit to an hourly, full-time, fixed-term schedule for the assignment's duration.
Ability to collaborate with a multidisciplinary support and clinical team and work independently with minimal supervision.
Strong problem-solving skills and sound judgment when addressing patient concerns, scheduling conflicts, or unexpected front-desk issues.

Nice To Haves

Prior experience in a medical or healthcare setting is strongly preferred.
Additional training or coursework in healthcare administration or medical office procedures is an asset.

Responsibilities

Greet patients and visitors professionally, providing directions and information as needed.
Answer, screen, and route phone calls and electronic inquiries, ensuring timely and accurate communication with patients and clinical staff.
Schedule, reschedule, and confirm patient appointments according to clinic protocols, provider availability, and priority guidelines.
Register new patients, verify existing information, and maintain accurate demographic, insurance, and contact details in the practice management system.
Collect co-pays, fees, and other payments; issue receipts and follow cash-handling procedures.
Prepare, maintain, and update patient charts and records while protecting confidentiality and following privacy regulations and clinic policies.
Coordinate patient flow in the waiting area, monitor wait times, and communicate delays or changes to patients and providers.
Help patients complete forms, consents, and other documentation, providing guidance and clarification as appropriate.
Liaise with clinical staff to accurately transmit messages, test-result notifications, and follow-up instructions to patients.
Support referral and authorization processes by gathering required information and assisting with documentation as directed.
Use EHR and scheduling systems to document interactions, update records, and track appointments and follow-ups.
Maintain a clean, organized, and welcoming reception and waiting area, including patient information displays and materials.
Follow infection control, safety, and confidentiality procedures in alignment with clinic standards and regulatory requirements.
Participate in training, meetings, and updates related to front-office procedures, system changes, and quality improvement initiatives.
Provide reliable coverage during the fixed-term period and adapt to scheduling needs and workflow changes.