Medical Receptoinist

Marathon Health•Warrenton, VA

7d•$20 - $24

About The Position

Marathon Health is a nationwide advanced primary care provider that partners with employers and union plan sponsors through onsite, nearsite, and network health centers, as well as virtual primary care. The company describes its approach as a value-based model designed to improve the healthcare experience and deliver cost savings, and is certified as a Great Place to Work. The Medical Receptionist provides administrative support at Marathon Health centers and handles front-office reception and general departmental support. The role includes answering calls and greeting visitors, supporting appointments and calendars, preparing correspondence and documents, processing mail and packages, maintaining supplies, and collecting and reconciling payments. The receptionist also supports patient records and accounts, assists with electronic medical record data entry, and maintains patient confidentiality in accordance with HIPAA regulations and protocols.

Requirements

High school diploma or GED.
1–3 years of related professional experience in a medical office environment, or an equivalent combination of education and experience.
Proficiency using an electronic medical record system.
Strong technical expertise with Microsoft Teams and Microsoft 365, including Word, Excel, Outlook, and PowerPoint.
Excellent written and oral communication skills.
Strong customer service skills and ability to promote teamwork.
Ability to build and maintain trusting relationships with integrity and commitment.
Excellent time-management skills and ability to multitask, prioritize work, execute a plan, and meet deadlines.
Flexibility and ability to manage competing priorities in a fast-paced, evolving workplace.
Ability to work successfully with teammates, stakeholders, clients, vendors, and guests.
Excellent organizational skills and meticulous attention to detail.
Strong critical-thinking and creative, effective problem-solving skills.
Ability to maintain confidential documents and communications and exercise judgment and discretion.

Nice To Haves

Associate degree in healthcare or a related field.

Responsibilities

Answer incoming calls, validate member status, respond to emails and other electronic messages, answer questions, and refer questions to medical staff as needed.
Assist with form completion and refer difficult questions to medical staff.
Greet patients and visitors in person and by telephone.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Anticipate patients’ anxieties, provide comfort, and answer questions.
File and retrieve patient records to ensure treatment information is available to providers.
Obtain, record, and update personal and financial information to maintain patient accounts.
Collect co-payments where applicable; reconcile credit card and cash payments, tally the cash drawer, and prepare deposits.
Complete prior authorization paperwork, fax referral communications, or perform similar administrative duties as needed.
Maintain a clean and professional reception area; stock and restock office equipment and coordinate incoming and outgoing deliveries as applicable.
Assist Medical Assistants with electronic medical record data entry, enter patient information as required, and scan and upload forms as necessary.
Maintain patient and records confidentiality and follow HIPAA regulations and protocols.
Perform other duties as assigned or required.