Medical Receptionist

Acuity Eye Group • La Mesa, CA

9d • Hybrid

About The Position

The Front Office Associate is responsible for welcoming, greeting, and checking in/out patients and collecting insurance and patient personal information. The Front Office Associate answers phones and calls patients to verify appointments, as well as assists in filing and maintaining patient files, both electronic and paper. This role requires the ability to perform patient check-in and check-out procedures, verify and update demographics and insurance information in the Electronic Medical Records system, scan and upload necessary documents, schedule patients, submit authorizations, and create referral letters. The position also involves collecting patient complaints, verifying medical history, documenting medications, performing basic visual acuity assessments and IOP tests, administering topical ophthalmic and dilation medications, preparing patients for treatment, assisting doctors, and maintaining a clean and orderly waiting area. Additionally, the role includes filing charts and other documents, receiving supply deliveries, maintaining professional appearance and demeanor, keeping the supervisor informed of progress, and ensuring strict compliance with all relevant regulations.

Requirements

• High School education, GED or equivalent.
• Valid driver’s license and automobile insurance.
• Ability to travel to other clinics as assigned.
• Use and knowledge of WORD, EXCEL and use of standard office equipment.
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Must address others professionally and respectfully through actions, words, and deeds.
• Detail-oriented, organized, process-focused, problem solver, self-motivated, proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
• Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction while understanding and contributing to the success of the clinic.

Nice To Haves

• Experience in the Ophthalmic or Optometric Industry.
• Experience in a medical office and/or customer service.

Responsibilities

• Performs patient check-in process, verifies and updates demographics, verifies and updates insurance information on route slip and in Electronic Medical Records system.
• Performs Route Slip and Day Sheet processes and procedures.
• Scans and uploads Driver’s License and Insurance Cards.
• Navigates and schedules patients in the Electronic Medical Records system.
• Submits authorizations and/or creates tasks for patients.
• Faxes/Scans and creates referral letters to PCPs or referring doctors.
• Contacts patients to confirm and/or update appointments.
• Performs patient check-out procedures.
• Ability to perform backup protocol for processing patients in the event of system outages.
• Collects and documents the patient’s chief complaint.
• Verifies patient’s ocular and medical health history.
• Documents any medications patient is taking.
• Ability to perform a basic Visual Acuity (VA) assessment.
• Ability to perform an intraocular pressure (IOP) test with a Tonopen unit.
• Administer topical ophthalmic and dilation medications to a patient as directed.
• Ensures a positive and professional environment where patients feel comfortable; prepares patients for treatment and assists doctors.
• Maintains clean and orderly waiting area, including reading material/television.
• Files charts, demographic forms, HIPAA Acknowledgement forms, insurance cards, etc. and ensures that they are accurately and completely uploaded into the Electronic Medical Records system.
• Receives supply deliveries and rerouting them to appropriate staff.
• Maintain an appropriate professional appearance and demeanor in accordance with Company policies.
• Keep commitments and keep the direct supervisor informed of work progress, timetables, and issues.
• Maintain strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED