Medical Receptionist

Aston Carter•Town of Fallsburg, NY

7d•$18 - $23•Onsite

About The Position

The Medical Receptionist provides front-office support in a busy dental practice, serving as the first point of contact for patients in a mobile clinic setting. This role focuses on delivering a positive patient experience by managing scheduling, communications, and administrative support for the dental team while ensuring smooth patient flow and accurate patient records.

Requirements

Strong customer service skills, with the ability to manage high-volume phone calls professionally.
Demonstrated ability to perform front desk and clerical duties accurately and efficiently.
Ability to maintain patient confidentiality and follow healthcare office policies and procedures.
High school diploma (H.S. Diploma) required.

Nice To Haves

Experience working in a dental or broader healthcare environment.
Familiarity with healthcare administrative processes, including appointment coordination and patient check-in/check-out.
Ability to coordinate daily schedules and manage patient flow in a fast-paced setting.
Comfort working in both mobile clinic and traditional office environments.
Interest in gaining valuable experience in a busy healthcare organization.

Responsibilities

Greet patients and visitors in a professional, courteous, and welcoming manner at the mobile clinic and other designated locations.
Schedule, confirm, cancel, and reschedule dental appointments as needed to support patient access and clinic efficiency.
Manage high-volume phone calls while maintaining excellent customer service and a calm, professional demeanor.
Enter and update patient information accurately in the electronic scheduling system and other electronic medical record (EMR) platforms.
Coordinate daily schedules to ensure smooth patient flow and minimize patient wait times.
Maintain patient confidentiality at all times and comply with office policies, procedures, and applicable healthcare regulations.
Support dental office operations by performing front desk and clerical duties, including check-in, check-out, and documentation handling.
Assist with prior authorizations and other administrative tasks related to patient care as assigned.
Collaborate closely with the dental and healthcare team to ensure clear communication and efficient clinic operations.
Adapt to working in a mobile clinic environment and, when needed, support operations at the brick-and-mortar site.