Medical Receptionist

Monash • Clayton, NC

1d • Onsite

About The Position

Join Monash University as a Medical Receptionist and play a vital role at the heart of the University Health Service and Counselling and Psychological Services (CAPS). As the first point of contact, you will deliver professional reception and administrative support while shaping a welcoming, efficient, and compassionate experience for students, staff, and visitors. This position is central to ensuring smooth front desk operations, high-quality patient services, and a consistently professional image across the service. This position will be responsible for delivering high-quality front-line reception and administrative services, including greeting patients, managing calls and enquiries, coordinating bookings, invoicing, and supporting daily financial processes. You will apply strong triaging skills to guide patients to appropriate services while maintaining strict confidentiality and compliance standards. The role involves accurate data entry, record management, and liaising with practitioners and external stakeholders to support care delivery. You will also provide timely advice and support, contribute to continuous improvement initiatives, and foster effective working relationships.

Requirements

• Demonstrated experience in medical reception and administration
• Strong understanding of privacy, confidentiality, and ethical practice
• Excellent organisational skills
• Attention to detail
• Ability to manage competing priorities
• Delivering outstanding customer service
• Experience using systems such as Microsoft Office
• Experience using medical software platforms like ZedMed and HotDoc
• Confident communicator
• Well-developed listening, triaging, and problem-solving abilities
• Capacity to engage with a diverse community with empathy and inclusivity
• Proactive mindset
• Resilience
• Capacity to work both independently and as part of a supportive team

Responsibilities

• Delivering high-quality front-line reception and administrative services
• Greeting patients
• Managing calls and enquiries
• Coordinating bookings
• Invoicing
• Supporting daily financial processes
• Applying strong triaging skills to guide patients to appropriate services
• Maintaining strict confidentiality and compliance standards
• Accurate data entry
• Record management
• Liaising with practitioners and external stakeholders to support care delivery
• Providing timely advice and support
• Contributing to continuous improvement initiatives
• Fostering effective working relationships

Benefits

• Flexible and hybrid working arrangements
• Support for parents

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees