Medical Receptionist

Chrysalis Healthcare•Albuquerque, NM

8d•Onsite

About The Position

Chrysalis Psychiatry is a growing outpatient mental health practice in Albuquerque, New Mexico. We offer a variety of mental health services including medication management, psychotherapy, and interventional treatments for PTSD, depression, and other mental illnesses. We are looking a for hard working and empathetic individual to join our team as a medical receptionist. The medical receptionist plays a crucial role in ensuring seamless operations and meaningful patient experiences. If you are passionate about mental health, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply.

Requirements

At least 2 years experience as a Medical Receptionist, supervisory experience a plus.
Experience using an Electronic Medical Record (EMR/EHR) system for patient registration, documentation, billing, and scheduling.
General understanding of medical insurance processes, billing practices, and reimbursement fundamentals.
Experience collecting patient payments, including copays, deductibles, and outstanding balances, with professionalism and accuracy.
Excellent verbal and written communication skills, including ability to effectively communicate internally and with patients.
Excellent computer proficiency (MS Office - Word, Excel, and Outlook).
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
High school diploma or GED required.

Nice To Haves

supervisory experience a plus

Responsibilities

Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Welcomes patients and visitors in person or on the telephone.
Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information, recording and collecting patient charges, and filing, collecting, and expediting third-party claims.
Helps patients in distress by responding to emergencies.
Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
Perform related duties as assigned by supervisor.
Maintain compliance with all company policies and procedures.
Other duties as assigned.