Medical Receptionist (Bilingual, Spanish/English)

Georgia Spine & Orthopedics • Greenville, SC

20h • Onsite

About The Position

Apex Orthopaedics Spine & Neurology is a Comprehensive Spine and Orthopedics Care provider expanding into South Carolina, with current locations in Charlotte, Raleigh, Wilmington, High Point, and Greenville, SC. They are a growing team of friendly and ambitious professionals dedicated to providing exceptional patient care through cutting-edge treatment with a conservative approach. The company is seeking an enthusiastic Medical Receptionist to join their Greenville, SC team. The ideal candidate is experienced, bilingual (Spanish/English), patient-focused, detail-oriented, willing to travel, and works well in a collaborative team environment. This position serves as the first point of contact with customers, including greeting patients, checking in and out, and answering phones.

Requirements

• Medical Experience
• Bi-lingual
• Medical terminology or the aptitude to learn

Responsibilities

• Ensuring all appointments have been scheduled appropriately with the correct provider, time, and location.
• Ability to answer general questions for patients, such as: Account Balances (The back office determines the balance due and communicates via a note in the system for the Front office to collect). Driving directions to locations. Appropriate fax numbers for sending patient information.
• Obtaining correct and up-to-date information on all patients at the time of scheduling and confirming information at the time of registration.
• Ensure all co-payments and outstanding balances are collected at the time of registration.
• Facilitate calls to the appropriate venue.
• Verifying insurance for eligibility and confirming that the necessary authorization for procedures has been obtained.
• Scrubbing/prepping all assigned charts on scheduled days.
• Check to see if registration has been updated (should be updated every 3 months).
• Check to see if your medical history has been updated (should be updated at least once every calendar year).
• Make sure insurance eligibility has been verified.
• Check for BALANCES and confirm if they need to be collected.
• Communicate in notes the information that needs to be collected on patients at the time of registration.
• If the patient is new, have a packet ready for them to complete when they arrive, with any other pertinent information.
• Maintain good client relations and provide excellent customer service to our patients.
• Assist the Office Manager and team in developing policies and plans that will improve the patient flow and minimize patient complaints.
• Conduct the research necessary to resolve issues with customers without having to escalate for additional guidance.
• Display critical thinking skills in interactions with others.
• Utilize effective listening, verbal, and written communication skills when working with others.
• Reconcile appointments at the end of each day and provide the Billing Supervisor with the reconciliation.
• Document in the notes section of every account when any action is taken, indicating the action, and the next step to resolution, and create a task indicating the next step with a due date for follow-up.
• Follow up on all accounts promptly (at least within 30 days) where action was taken to ensure the issue was resolved.
• Other duties as assigned or requested.

Benefits

• A great benefits package includes medical, dental, vision, and multiple add-on options.
• 401(K)
• Paid time off
• Paid holidays
• Mileage reimbursement and travel stipends are available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees