Medical Receptionist-Bilingual (English and Spanish)

Los Angeles Center for Ear, Nose, Throat and Allergy•Pasadena, CA

just now•Hybrid

About The Position

Medical Receptionists are the first point of contact for patients and are expected to treat everyone with respect and compassion. The role requires being friendly, helpful, and understanding that patients are often sick or seeking help. The primary goal is to ensure a comfortable and convenient patient journey, making a great first impression for LA CENTA.

Requirements

HS Diploma/ GED Required
1-2 years operator PBX/switchboard experience
At least 1 year of front desk/ patient experience in a medical setting
Bilingual - Fluent in English & Spanish preferred
Ear Nose Throat & Allergy specialty clinic experience preferred
General knowledge of HIPAA and CPT codes
Must have reliable transportation and be able to travel within our various Los Angeles based clinics as needed
Excellent communication skills with patients, physicians, and staff
Excellent organizational, interpersonal and decision-making skills
Ability to work in a relatively unsupervised environment with a high degree of accuracy
Computer literate and ability to type at least 40 wpm.

Nice To Haves

Ear Nose Throat & Allergy specialty clinic experience

Responsibilities

Welcome and greet patients and visitors in person or by telephone, answering or referring inquiries.
Verify insurance/eligibility information and ensure appropriate forms are signed and dated.
Verify patient demographics and insurance information when scheduling appointments.
Optimize patient satisfaction, physician time, and treatment room utilization by notifying back office staff of patient arrivals.
Prepare lab requisition forms as requested by physicians.
Scan Radiology and Lab requisitions to patient files.
Record the outcome of reminder calls made to patients for procedures, Radiology, Labs, and in-office appointments in AdvancedMD.
Keep patient appointments on schedule by reviewing service delivery compared to the schedule and notifying the Manager/Supervisor of service delays.
Comfort patients by anticipating anxieties, answering questions, and maintaining the reception area.
Ensure availability of treatment information by filing and retrieving patient records.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Assist patients in distress by responding to emergencies.
Protect patient rights by maintaining the confidentiality of personal and financial information.
Maintain operations by following policies and procedures and reporting needed changes.
Contribute to team effort by accomplishing related results as needed.
Assist in the creation of new patient welcome packets.
Exhibit behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each internal and external customer.
Demonstrate knowledge of the complete operation of switchboards and follow opening and closing switchboard procedures.
Handle all phases of telephone communications, including scheduling in-office appointments, allergy testing, and obtaining test authorizations.
Route all calls to appropriate departments and take accurate messages, forwarding them in a timely manner.
Handle all emergency calls appropriately according to site-specific policies.
Maintain accurate directories of providers’ phone numbers.
Maintain an accurate daily schedule and communicate as appropriate.
Maintain awareness of duties of each department to process calls efficiently.
Act as a translator as needed with patients and as requested by physicians.
Assist with entering information into the EMR system.
Request patient records as needed for physicians.
Inform physicians when consults are requested.
Report urgently needed switchboard equipment repairs to Supervisor/Manager.
Use, protect, and disclose patients’ protected health information according to HIPPA guidelines.
Adhere to safety policies and procedures at all times.
Practice discretion about internal clinical policies and procedures when speaking to patients.
Perform other duties as assigned.