Medical Receptionist, FPG Pulmonary: FT, Days
About The Position
The Medical Receptionist at FPG Pulmonary is a full-time, day shift position. This role involves obtaining, verifying, updating, and scanning patient information, providing support services to patients and medical staff, verifying insurance coverage, collecting co-pays and past due balances, obtaining prior authorizations and pre-certifications, managing referrals through EMR, and following incentive guidelines. The position also includes daily banking, preparing financial spreadsheets, ensuring timely submission of information to the Central Billing Office, using collection management reports, identifying and reporting Red Flag Identity theft patterns, managing medical records, maintaining patient appointments, answering phones, screening calls, maintaining the waiting area, and managing supply inventory. The role is based in Sandusky, a vibrant coastal town on Lake Erie, offering a good work-life balance and a supportive environment. Firelands Health is a leading independent healthcare employer in the region, committed to providing excellent healthcare and improving lives.
Requirements
- High school graduate; vocational education preferred.
- Experience in medical ambulatory setting.
- Current CPR certification or obtained within 3 months of employment and maintained.
- Proficient in the use of personal computers with strong typing skills.
- Skilled in the use of Microsoft Outlook, Excel, and Word is desired.
- Interpersonal: Development and maintenance of effective relationship with medical and administrative staff, patients and families, co-workers and the public.
- Ability to communicate effectively in writing and verbally with medical and administrative staff, patients and families, co-workers and insurance companies.
- Skill in preparation and presentation of reports to FPG management as requested.
- Ability to remain calm and poised in urgent situations.
- Critical Thinking: Skill in exercising initiative, judgment, problem solving, and decision making.
- Skill in analysis and interpretation of data, and preparation of reports.
- Skill in time management and organization.
- Ability to prioritize and meet deadlines to avoid crises management.
- Knowledge: Organization policies, procedures, systems and objectives.
- Knowledgeable in medical office procedures and medical terminology with computer and cash handling experience.
- Governmental regulations and compliance requirements.
- Computer systems and applications.
- Must possess a valid State of Ohio motor vehicle operator's license and insurable under Firelands auto policy.
- Employee must provide proof of personal automobile liability insurance coverage upon request.
Responsibilities
- Obtains, verifies, updates and scans patient information and provides support services to patients and medical staff
- Verifies patient’s current insurance coverage through insurance websites
- Collects and posts co-pays and past due balances, and completes any necessary forms obtaining signatures as necessary
- Obtains prior authorizations and pre-certifications as needed
- Manages referrals through EMR
- Follows all incentive guidelines by helping the practice meet a variety of incentive program goals, including Meaningful Use and Patient Centered Medical Home
- Performs daily banking through Virtual Merchant and FRMC cashiers
- Prepares a daily financial spreadsheet for practice
- Ensure the submission of timely, accurate and complete information to the Central Billing Office
- Uses collection management reports to keep accounts receivable current
- Looks for instances of Red Flag Identity theft patterns and reports potential threats to Privacy Officer
- Requests, locates, sends and receives patient medical records according to federal, state or local guidelines
- Maintains medical appointments for patients
- Answers phones in a pleasant manner, screens calls following clinic guidelines to appropriately and expeditiously direct caller
- Maintains clean, orderly waiting area including patient message board, children’s area, and reading materials
- Organizes and maintains an inventory system to ensure adequate levels of supplies with emphasis on patient care and cost containment
Benefits
- Retention Bonus: $1,500
- Tuition reimbursement
- Loan forgiveness
- Comprehensive major medical, dental and vision insurance
- Paid time off
- 401(k)
- Health and wellness offerings
- Monthly employee events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
