Medical Reception -Mat Leave -Vaughan

MD Direct•Vaughan, ON

6d•Onsite

About The Position

Step into an in-person role where your compassion and professionalism truly make a difference. At MDDirect, every day is an opportunity to go above and beyond for patients, creating an experience that’s as warm as it is exceptional. Founded in 2008, MDDirect is leading the way for personalised, proactive and preventative health care. Our Healthcare on Demand program is a unique approach to patient care. As our organization continues to grow, we’re searching for an experienced Medical Receptionist to act as the ambassador to our patients and bring a genuine, welcoming presence to our facility and our team. Imagine being the welcoming and reassuring, on-site face patients rely on during their healthcare journey.

Requirements

3–5 years’ experience in a medical office and/or administrative role + relevant formal training
Intermediate level of proficiency in MS Excel and Word
Professional appearance and demeanor
Excellent verbal and written communication skills
Ability to multitask, prioritize, and stay organized in a busy environment
Demonstrated experience with multi-line phone systems
Demonstrated commitment to outstanding patient service

Nice To Haves

Knowledge of medical terminology and EMR applications preferred
CPR certification preferred
Additional duties as assigned

Responsibilities

Provide courteous and professional reception services to all patients and visitors
Schedule and confirm patient appointments
Manage patients' annual physical and maintain administrative databases
Mail important materials to patients as needed
Prepare and process invoices and receipts
Answer and direct phone calls with empathy and efficiency
Support the team with additional administrative tasks as required
Demonstrate a strong commitment to patient-centred service at every interaction
Work collaboratively with clinical and administrative staff
Maintain accuracy and attention to detail while handling multiple tasks
Set priorities and calmly diffuse challenging situations with patients and/or colleagues
Use your organizational skills and knowledge of medical terminology to keep workflow smooth
Accurately document patient information and maintain confidentiality