Medical Receptionist

Piedmont HealthCare PA•Statesville, NC

1d•Onsite

About The Position

This role is responsible for greeting customers, answering telephones, taking messages, scheduling appointments, registering patients, calling patients to remind them of appointments, making referral appointments, verifying insurance coverage, collecting patient payments, filing patient notes, re-filing charts, scanning insurance cards, face sheets, and charts, making copies of insurance cards and patient notes, preparing copies of medical records for other physicians, providing information, and communicating with departments. The position requires a high school diploma or GED and a minimum of one year of experience in a customer service setting, with at least six months of receptionist experience in a healthcare setting.

Requirements

High school diploma or GED.
Minimum of one-year experience in a customer service setting.
Requires at least six months receptionist experience in a health care setting to apply.
50 wpm typing skill preferred.
Knowledge of reception tasks, clinic policies/procedures, and paperwork.
Knowledge of how to use office equipment including phone and computer.
Knowledge of customer service concepts and techniques.
Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
Skill in customer service principles by creating a pleasant waiting room atmosphere.
Ability to communicate clearly in person and on the phone.
Ability to establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions.
Ability to file correctly by alphabetic or numeric systems.

Responsibilities

Greets customers in a polite, prompt, and helpful manner, providing necessary instructions/directions and informing appropriate department/person of arrival.
Receives visitors and drug representatives and notifies the appropriate person.
Completes necessary paperwork, such as encounter forms, and uses the computer system to generate information for billing.
Updates patient information, collects co-pays, provides necessary forms for completion, and obtains signatures.
Maintains a clean and orderly waiting area and reading materials.
Answers the phone in a pleasant manner and addresses customer needs expeditiously.
Assists with photocopying, computer input/typing, and scheduling laboratory or radiology work as directed.
Counts the cash drawer daily and makes bank deposits as necessary.
Opens and closes the office at the appointed time.
Collects, sorts, distributes, and prepares mail as assigned.
Keys in charges and makes necessary edits as assigned.
Checks and maintains office supply inventory as assigned.
Prepares prescriptions to pharmacies as assigned.
Maintains HIPAA compliance at all times.
Attends office staff meetings, records minutes, and maintains them in an accessible file.
Performs other duties as deemed necessary.