Medical Receptionist

CenterWell • Winston Salem, NC

7d • Onsite

About The Position

The Medical Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Medical Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. The Medical Receptionist is responsible for welcoming patients and offering administrative support within a physician practice or center. This may include the following responsibilities: Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone. Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules. Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems. Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit. Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information. Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials. Administrative Support: Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages. Use your skills to make an impact

Requirements

• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Nice To Haves

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Responsibilities

• Welcome patients and visitors professionally, both in person and over the phone.
• Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Maintain and update patient records, ensuring accuracy and confidentiality.
• Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Answer incoming calls, respond to patient inquiries, and provide general information.
• Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.

Benefits

• medical
• dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed