Per Diem - Float Medical Receptionist

One Medical•Englewood, CO

5d•Onsite

About The Position

One Medical is a primary care provider that aims to make healthcare more affordable, accessible, and enjoyable by challenging the industry's status quo. They offer seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon, with the goal of delivering exceptional healthcare to more people and achieving better health outcomes. The company is committed to building a diverse, driven, and empathetic team and fostering an environment where everyone can thrive. As a Per Diem Float Medical Receptionist, also known internally as a Flex Member Support Specialist (Casual), you will serve as an ambassador for patients in the office, demonstrating strong interpersonal skills and a dedication to service. Your role will be to remove barriers to care, ensuring an exceptional in-office patient experience. You will be responsible for maintaining the office environment to align with the One Medical brand and will be the primary point of contact for patient feedback. You will also provide additional support as directed by the Practice Coordinator, Operations Manager, or in-office providers. This role supports multiple offices within a Metropolitan Statistical Area (MSA). You are expected to be a strong team player, utilizing innovative problem-solving skills to manage various tasks and challenges. Excellent verbal and written communication skills are essential. You should be adept at identifying opportunities and delivering customer-centric solutions with empathy, focus, and compassion in all interactions. Self-awareness is key to leveraging strengths and developing areas for improvement. You will thrive in a culture that values feedback and growth, and you will be adaptable in responding to the needs of patients and the team. An unwavering drive to help and serve others, creating positive experiences for members and teammates, is crucial.

Requirements

At least 1 year of experience in high-touch customer or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
A proven track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and consistently taking action on challenges.
Proficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously.

Responsibilities

Use the C-I-CARE framework in all patient interactions to ensure a fluid and positive in-office experience, including patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary.
Perform all front-of-house duties, including check-in/check-out, insurance verification, handling paperwork, preparing tests, and meeting service level expectations.
Contribute to team development through rounding, attending team huddles, participating in problem-solving, and supporting in-office providers with ad-hoc requests.
Master the technology suite, including Slack, G-suite, Zoom, and the Electronic Medical Record System (1Life), for interacting with team members and patients and completing daily tasks.
Perform opening and closing duties and daily office upkeep, including maintaining the appearance of patient and employee-facing spaces, restocking supplies, and ensuring organization.

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
UpToDate Subscription - An evidence-based clinical research tool
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
Discounted rate to attend One Medical’s Annual REAL primary care conference