Per Diem - Float Medical Receptionist

One Medical • Englewood, CO

4d • Onsite

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by transforming healthcare and improving the experience for patients, providers, employers, and health networks. They offer seamless in-office and virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon to further their mission of delivering exceptional healthcare. The company is committed to building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive.

As a Per Diem Float Medical Receptionist, internally known as a Flex Member Support Specialist (Casual), you will serve as an ambassador for patients in the office, demonstrating mastery of human connection and a strong drive for service. Your role will be to remove barriers to care, ensuring a truly exceptional in-office patient experience. You will be responsible for the stewardship of the office space, ensuring its look and feel align with the One Medical brand. You will be the first point of contact for patient feedback and will provide additional support as requested by the Practice Coordinator, Operations Manager, or in-office providers. Flex Member Support Specialists (Casual) support multiple offices within a Metropolitan Statistical Area (MSA). This role requires a strong team player with innovative problem-solving skills, excellent verbal and written communication, and the ability to identify opportunities and deliver customer-centric solutions with empathy, focus, and compassion. Self-awareness and a commitment to growth are essential, as is the ability to thrive in a feedback-driven and adaptable culture. An unwavering drive to help and serve others to create amazing moments for members and teammates is key.

Requirements

• At least 1 year of experience in high touch customer or patient facing roles
• Strong written and verbal communication skills
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
• A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously

Responsibilities

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Perform all front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
• Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization

Benefits

• Competitive salary: the base pay for this position is $20.50
• This is a Casual role, working 0-23 hours per week
• Please note that, except where required by law, employees working under 24 hours per week are not eligible for paid holidays, sabbatical, health and disability benefits, or 401k.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed