Medical Receptionist - General Surgery - Springfield

Trinity Health•Springfield, MA

21h•Onsite

About The Position

Ready to thrive in a dynamic, high-energy environment? Join our Adult Medicine Practice and bring your exceptional talents to a team that makes a real impact—every single day. If you love helping patients, staying organized, and being part of a fast paced, supportive team… we want to meet you! You will be responsible for a key front-desk role in a busy General Surgery practice, responsible for creating a smooth and welcoming experience for every patient. Handles appointment scheduling, insurance verification, copay collections, referrals, prior authorizations, and patient registration. Supports providers with chart prep, incoming and outgoing communications, and maintaining accurate records. A great fit for someone who is organized, personable, and thrives in a fast-paced, team-oriented environment.

Requirements

High school diploma or equivalent
Excellent keyboard skills.
Requires proficiency in a Windows based computer environment and Microsoft Office products.
Accuracy and dependability required.

Nice To Haves

Experience within a medical office or billing department preferred.
Knowledge of patient billing and medical terminology preferred

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
Schedules patient appointments based on department protocols in order to maximize provider productivity.
Handles appointment scheduling, insurance verification, copay collections, referrals, prior authorizations, and patient registration.
Supports providers with chart prep, incoming and outgoing communications, and maintaining accurate records.