Medical Receptionist - GI Department

Trinity Health•Springfield, MA

3d•Onsite

About The Position

You would be responsible for playing a key front-office role in a high-volume specialty practice, ensuring a seamless and professional experience for every patient. Responsibilities include scheduling appointments, verifying insurance, collecting copays, coordinating referrals and authorizations, and managing patient check-in/check-out. Also supports the clinical team with chart preparation, phone communication, and accurate documentation. Ideal for someone who is organized, personable, and thrives in a fast-paced environment focused on digestive health and patient-centered care.

Requirements

High school diploma or equivalent
Experience within a medical office or billing department preferred.
Knowledge of patient billing and medical terminology preferred
Excellent keyboard skills.
Requires proficiency in a Windows based computer environment and Microsoft Office products.
Accuracy and dependability required.

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
Schedules patient appointments based on department protocols in order to maximize provider productivity.