Medical Receptionist-Fayetteville

Trinity Health

5d•$19 - $25•Onsite

About The Position

The Medical Receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. This role involves promoting a healthy work environment, scheduling appointments, reviewing schedules, collaborating with management, pre-registration, reviewing revenue reports, collecting co-pays, checking patients in and out, providing phone support, and scanning/faxing documentation. The position requires attention to detail to ensure schedule accuracy, meeting performance measures, and working collaboratively with staff and management. Confidentiality of patient, family, and employee information is paramount. The role involves greeting visitors, answering and routing telephone calls, and using appropriate diction and grammar. Customer service is a key aspect, requiring professional manners, tact, and calmness during interruptions. The Medical Receptionist implements day-to-day operations of the specific service or environment, maintains a safe and secure environment, and displays competency with office equipment and systems.

Requirements

High school graduate or equivalent
Business school or formal secretarial training a plus
One to two years’ experience preferred
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.
Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies.
A solid understanding of service-related terminology.
Good communication skills both oral and written as well as good interpersonal skills required.
Customer service orientated.
Maintains confidentiality related to patients, family and employees and information specific to service area.
Uses appropriate diction and grammar in conversations.
Employs professional manners and tact in all dealings.
Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
Adheres to hospital confidentiality statement.

Nice To Haves

Business school or formal secretarial training

Responsibilities

Promote a healthy work environment
Schedule appointments on provider schedules
Review schedules based on provider preference lists and update appropriately
Collaborate and communicate regularly with management regarding goals, needs/concerns
Pre-registration
Reviewing revenue reports to ensure charges are billed appropriately
Collect co pay/balances due for each patient
Checking in patients for appointments
Checking out patients for appointments
Phone support – Incoming and outgoing phone calls
Scanning and faxing documentation
Confirmation phone calls
Greets visitors and ensures that each person waits in comfort with definite expectations of آن‌ها will be served.
Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
Receives and distributes messages, packages and supplies to the appropriate person or place.
Implements the day-to-day operations of specific service or environment.
Maintains a safe and secure environment.