Medical Receptionist - Council Bluffs Urgent Care

Best Care•Council Bluffs, IA

3d•Onsite

About The Position

Nebraska Methodist Health System is seeking a Medical Receptionist for Council Bluffs Urgent Care. This role is crucial in communicating with patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and other concerns. The Medical Receptionist will greet and register all patients upon their arrival to the clinic, ensuring a positive and efficient start to their healthcare experience. We offer competitive pay, excellent benefits, and a great work environment where all employees are valued and part of a team that makes a real difference in the communities we live and work in.

Requirements

High School Diploma or General Educational Development (G.E.D.) required.
Strong verbal communication skills for positive interaction with staff and customers in person and over the phone.
Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications.
Ability to follow written and verbal instructions.
Ability to work in a diverse healthcare environment with diverse customer expectations.
Ability to work as a team.
Ability to keep patient information confidential.
Ability to read, write, and comprehend various written reports and documents.
Ability to manage multiple tasks simultaneously and efficiently.
Medium Light Work - Exerting up to 35 pounds of force.
Hearing
Seeing/visual

Nice To Haves

6 months previous customer services experience preferred.

Responsibilities

Registers patients for appointments by collecting and verifying patient demographics, insurance information, and other essential information to ensure accurate information is maintained for each patient.
Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner.
Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure excellent customer service is provided within a timely manner and according to policies and procedures.
Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care.
Handles insurance inquiries by answering questions, assisting with referrals, and completing appropriate paperwork to ensure exam charges are submitted to insurance within a timely manner.
Processes and distributes written communication and documents (forms, letters, mail) accurately.
Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Population Specific Criteria.”