Medical Receptionist - Council Bluffs Urgent Care

Nebraska Methodist Hospital•Council Bluffs, IA

1d•Onsite

About The Position

The Medical Receptionist at Council Bluffs Urgent Care, part of Nebraska Methodist Health System, is responsible for communicating with patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and other concerns. This role involves greeting and registering patients, managing appointments, handling insurance inquiries, preparing patient records, and ensuring excellent customer service. The position requires providing age-specific care and maintaining patient confidentiality within a diverse healthcare environment.

Requirements

High School Diploma or General Educational Development (G.E.D.) required.
Strong verbal communication skills for positive interaction with staff and customers in person and over the phone.
Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications.
Ability to follow written and verbal instructions.
Ability to work in a diverse healthcare environment with diverse customer expectations.
Ability to work as a team.
Ability to keep patient information confidential.
Ability to read, write, and comprehend various written reports and documents.
Ability to manage multiple tasks simultaneously and efficiently.
Exerting up to 35 pounds of force (Medium Light Work).
Constant Hearing and Seeing/visual.
Occasional Balancing, Crouching, Distinguish colors, Lifting, Pulling/Pushing, Standing, Stooping/bending, Twisting, Walking.
Frequent Carrying, Fingering/Touching, Grasping, Keyboarding/typing, Reaching, Repetitive Motions, Sitting, Speaking/Talking.
Rare Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF).

Nice To Haves

6 months previous customer services experience preferred.

Responsibilities

Registers patients for appointments by collecting and verifying patient demographics, insurance information, and other essential information to ensure accurate information is maintained for each patient.
Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner.
Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure excellent customer service is provided within a timely manner and according to policies and procedures.
Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care.
Handles insurance inquires by answering questions, assisting with referrals, and completing appropriate paperwork to ensure exam charges are submitted to insurance within a timely manner.
Processes and distributes written communication and documents (forms, letters, mail) accurately.
Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Population Specific Criteria.”