Medical Receptionist, Harrington Hospital's Outpatient Physical Therapy, Charlton - Per Diem, Various Shifts

UMass Memorial Health•Charlton, MA

4d•Onsite

About The Position

This position provides secretarial and administrative support for Harrington Hospital's Outpatient Physical Therapy office in Charlton. The Medical Receptionist interfaces with medical and administrative staff, patients, and visitors and uses knowledge of medical office procedures and medical secretarial skills to support patient visits and clinic operations. The role greets patients and visitors; answers calls; registers patients; collects and records co-payments; verifies demographic and insurance information; schedules and follows up on appointments; prepares and maintains medical records; coordinates record retrieval; and maintains logs and prepares documents and reports. The position also follows departmental policies and safety requirements, participates in required meetings and quality-improvement activities, and maintains reliable attendance. The listed schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., day shift, with per-diem status and zero scheduled hours indicated. Pay is listed as $16.99–$30.58 based on a 40-hour full-time schedule; final compensation varies with scheduled hours and other listed factors. A signing bonus may be available, subject to eligibility confirmation.

Requirements

High school diploma or equivalent.
Specialized medical secretarial or medical office training.
Minimum one year of medical secretarial or administrative support experience.
Proficiency in MS Office applications.
Knowledge of medical office practices and medical terminology.
Good customer service and communication skills.
Ability to use a computer-based patient scheduling, records, and billing system.
Strong attention to detail.
Ability to read, write, and speak clearly in English.
Current state driver's license if working in an off-site office that requires driving to pick up and deliver records.
An equivalent combination of education and experience may substitute for listed requirements where certification, licensure, or registration is not required.

Nice To Haves

Knowledge of EPIC.

Responsibilities

Greet patients and visitors, answer phone calls promptly, provide information, and refer matters to appropriate resources.
Register patients for visits using a computer-based registration and scheduling system, obtain required paperwork, collect co-payments, maintain records, and make daily cash deposits.
Obtain and verify patient demographic and insurance information and enter it into a computer-based system.
Schedule new and recurring visits, record visit schedules and charge-code information in the scheduling and billing system, contact patients to fill schedule vacancies, make appointment reminders, and follow up with no-show, cancelled, or bumped patients.
Set up medical records for new patients and treatments, ensure records are complete before initial visits, maintain orderly records, close records at the end of treatment, and coordinate record retrieval.
Maintain logs for requests for documents, reports, and other media, and prepare documents, reports, and other media.
Comply with departmental policies, procedures, objectives, and health and safety requirements.
Attend meetings, conferences, and seminars as required or directed, and demonstrate quality improvement in daily operations.
Demonstrate respect and professionalism toward employees, patients, and visitors, and maintain regular, reliable, and predictable attendance.
Perform other similar and related duties as required or directed.