Medical Receptionist (Front Desk Registration) - PRN

Sisters of Mercy Urgent Care DBA Mercy Urgent Care • Asheville, NC

7d • $18 - $22 • Onsite

About The Position

Mercy Urgent Care is excited to welcome a dedicated PRN Medical Receptionist to join our team in Western North Carolina. In this vital role, you will help create a welcoming, efficient, and compassionate experience for every patient who walks through our doors while supporting the daily flow of a fast-paced urgent care clinic. This role is ideal for someone who enjoys helping people, stays calm under pressure, and takes pride in keeping things organized, accurate, and moving smoothly throughout the day. If you excel in healthcare customer service and are looking to make a meaningful impact with professional growth opportunities in a community-centered, mission-driven environment, we invite you to apply.

Requirements

• High school diploma or equivalent
• Strong computer, typing, phone, and written communication skills, with the ability to learn new systems quickly
• Comfortable handling multiple priorities at once while maintaining accuracy, professionalism, and a positive attitude
• Excellent customer service and de-escalation skills, with a commitment to treating every patient with dignity, respect, and compassion

Nice To Haves

• 1-2 years of experience in a healthcare, medical office, patient access, or customer service environment preferred
• Working knowledge of insurance verification, registration, payment collection, and HIPAA expectations preferred

Responsibilities

• Welcome patients and visitors with professional, friendly service in person and by phone
• Register patients accurately, including demographic, financial, and insurance information, and update records in the EMR/EHR
• Verify insurance eligibility, help identify compassionate care eligibility, and explain basic payment responsibilities to patients
• Answer calls, route messages, support patient questions, and communicate clearly with team members, vendors, and visitors
• Maintain a clean, organized front desk and waiting area, and help monitor safety and security awareness in the clinic
• Support clinic opening and closing procedures, including alarm-related responsibilities, supply monitoring, and coordination for equipment repairs as needed

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED